Urban Chic Sofa

At MYDEEM, we deliver within the Greater Toronto Area, Southern Ontario, Ottawa, and Montreal. Here's a quick overview of our shipping policies:

• Standard Delivery: Takes 5-10 business days. Free for orders over $499 in Zones 1 and 2 (0-120 KM radius from MYDEEM Warehouse). A delivery fee applies to other zones and smaller orders.
• Room of Choice Delivery: Included in Standard Delivery, we deliver to the room you choose. Please ensure the product can fit through doorways, elevators, and staircases, and book the elevator if necessary.
• Warehouse Pick-Up: Collect your order from our warehouse once ready. Ensure your vehicle can accommodate your items.
• Pre-Orders and Custom Requests: Contact support@mydeem.ca for consultation, price, and delivery expectations.
• Delivery Modifications: No changes can be made within 72 hours of the shipping date or once your order is in transit. Extra charges may apply.
• Delivery Preparations: Ensure clear access to the delivery site and measure all doorways, hallways, and stairwells prior to our team's arrival.
• Post-Delivery Inspection: Check all items against the packing slip upon delivery. Contact our customer service immediately if there are any discrepancies or damages.

Our products come with a one-year warranty covering manufacturing defects. We do not cover ordinary wear and tear or damages resulting from assembly errors. For more information, see our Full Shipping Policy

The link should redirect to the full shipping policy. This version provides a clear summary without overwhelming product page visitors with details.

At MYDEEM, your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 14 days of receipt. Please note the following conditions:

• All returned items are subject to a 20% restocking fee.
• Items must be returned in the original condition and packaging. Additional charges may apply for items returned damaged or incomplete.
• You are responsible for return shipping costs unless the item is defective or we made a shipping error.
• To start a return, contact our Customer Service team at support@mydeem.ca.
• Custom orders, final sales, and gift cards are non-returnable and non-refundable.
• If a defective, damaged, or incorrect item is delivered, report it within 48 hours for a replacement or refund.
• After we receive your return and approve the refund, it will be processed within 10 business days.

For detailed information, please see our Full Refund Policy If you have any questions, please contact us at support@mydeem.ca.

The link should redirect to the full return and refund policy. The shorter version gives customers a good overview without overwhelming them with details on the product page.

Further customization options, including a variety of colors and materials, are available upon request. Please get in touch with us to discuss these bespoke offerings in more detail.

We invite you to reach out to us for pre-orders on items currently unavailable in our inventory. Please note that the production and shipping duration for these bespoke orders typically spans between 2 to 4 months.

DM for faster response MYDEEM INSTAGRAM

Or send us an email at support@mydeem.ca